FAQ

Placing an Order

Do I have to register on the website to place an order?

- Registration is not required, though to place an order you will still have to enter your personal information.

Can I place an order by phone or e-mail?

- Orders are placed only through the website. Our contact information is for reference purposes.

I've never ordered photo gifts online. What if I make a mistake?

- The process of placing an order and editing a photo gift is simple and intuitive. Each step of the order process either includes tips on how to do it or does not require them. When creating the photo gift it is important to make sure all the information you have entered is correct, and to check your spelling and style for errors. The design you create in the editor is only amended in very rare cases. We recommend that you take great care at the design confirmation step, and make sure all the information is correct.

Can I include several print jobs in single order?

- Yes, you can include several print jobs as part of a single order. This makes the shipping process easier and cheaper, and is easily done. On the website, just as in any online store, there is a shopping cart. To order several print jobs at once, after you have added the first item to your cart simply click "Continue shopping”. This will let you order another print job or package. After you have added everything you need to your cart, you can go on to place your order.

Can I make changes to the design after the order has been placed?

- No. Once the order has been placed you can no longer make changes to your design. This is why you are shown a design confirmation page after you have finished editing your template and clicked "Next". On this page you can view the final draft of your design. Note that we do not edit your design, so be sure to check your design as carefully as possible. If all the information is correct and there are no errors, check the box to confirm the design and proceed with placing your order.

How to track my package ?
- Please track your package via with tracking number we sent to your register email( check completed email ). You can track to india post website or click the trace link and put your tracking number there.

Why my order taking time ?
- We ship your package next day of your order via india post. As per the india post the average time for delivery is 3-5 working days. Sometime due to weather conditions maybe late you can trace it. It is fully control by govt of india not by us.

Where to complaint about the late delivery of my package ?
- Send your query to us. We will raise the complaint to india post website and provide you a complaint number with tracking

I want a different size of my passport photos ?
- Yes, You can get different size mention the details on the checkout page( note to seller)

Tracking showing it is delivered?
- Please contact your post office or check your mail box or your security guard. if you still have problem contact us we will raise your complaint to india post

I sent you a message on chat but no one respond to chat?
- Sometime we are busy but we will respond to your query within 24 hour.

Need to know the location of your office ?
- Chandigarh

Can I combine two orders once they have been placed?

- No, this is not possible. Two orders that have already been placed cannot be combined.

What does the order status mean?

-  "Processing" — your order has been received and is in process.
"Awaiting payment" — the order is awaiting payment.
"Designing" — your order is being reviewed in the prepress department.your order has been submitted to a designer who will offer several possible designs for you to choose from.
"Awaiting response from client" — the designer or prepress department has left feedback in the correspondence section that requires your response in order to proceed with your order.
"Printing" — your order has been sent to print.
"Post-press processing" — your order has been printed and is undergoing post-processing.
"Packaging" — your order has been packaged and is ready to be shipped.
"Completed" — your order has been shipped. it has been assigned a tracking number you can track its progress.

Working with the Design

I already have a design. Can you print it?

- Yes, of course. Go to the desired printing category and select "Upload your design". Be sure your design meet our requirements. These can be found in the design requirements section.
If your design does not meet our requirements, the system will not allow it to go to print and will alert you to any errors. You will need to correct these errors, and then upload the design again.

Do you check the design for spelling errors?

- No, we do not check for errors, nor do we make changes to the design you have created. For this reason we recommend that you give careful attention to the design confirmation page. On this page you will see a draft of your item, where you can check the information you have entered and, if necessary, make any changes.

Delivery and Payment

How long does it take for my order to arrive?

- Most orders are ready within three hours after they are placed. The actual delivery time, however, depends on your selected delivery method and the city to which your order is being shipped.All the orders are deliver using speed post so time will be less than 1 week when order ready for delivery

Do you ship overseas?

- No.

What payment methods do you support?

- You can pay with Visa, MasterCard, America Express, Discover, Diners Club, and Netbanking. We also accept e wallets, UPI , Paytm.